Meet the team
Solution Designer, Owner & Practice Management Adviser
A leading authority on how to increase the effectiveness of dental business systems. Sandie is the author of two text books, Dental Office Administration and The Canadian Dental Office Administrator. She wrote the first Dental Practice Management Certificate Program for the University of Toronto. She specializes in dental business planning, staff development, consulting and continuing education seminars.
|2||Experience||30 plus years|
|5||Categories:||Dental Practice Management, Continuing Dental Education, Dental Treatment Coordinator, Dental Receptionist.|
Susan brings over 20 years of clinical and dental office experience with expertise in training, coaching, product knowledge and consulting. Her focus is hands-on implementation of recommendations, clinical coaching, education and training of the Health and Safety Standards, Accessibility Standards, and WHMIS GHS for dental offices. In her off time you can find Susan jogging along a path of the many parks in the city.
|2||Experience||20 plus years|
|5||Categories:||Infection Prevention and Control (IPAC), Occupational Health and Safety Systems, WHMIS training, Accessibility Standards training.|
Director of Hygiene Programs
Beth has been actively and meaningfully involved with the dental hygiene profession for more than 30 years. Her passion for her career has led to a depth of experience and accumulated knowledge gained through; clinical experience, educating, lecturing, authorship and mentoring. She is an active member in provincial, national and international dental hygiene associations and a key opinion leader.
Beth is an engaging, enthusiastic, dynamic professional speaker who glows when she shares, has fun when she interacts, takes joy in growing with her peers and in honoring their commitment to life-long learning.
|5||Categories:||Prescribed Hygiene Therapy Program (PHTP), Infection Prevention and Control, Dental Hygiene CDE|
Continuing Education Coordinator
Sabrina is our Continuing Education Coordinator and runs most of our continuing education online programs. She collects and evaluates assignments, maintains course records and communicates with the course participants.
Sabrina is a Registered Dental Hygienist and has over 10 years experience in the dental field. She has tremendous knowledge and experience and is deeply committed to the success of the course participants.
|2||Experience||10 years as RDH|
|5||Categories:||Dental Treatment Coordinator, Dental Receptionist online|
Dr. Jonathon Everett Any time you make a hiring decision, it has the potential to have a major impact on your practice as a whole. Your new hire will be seeing patients and can help you boost your income, grow your practice, or even transition ...
During the next several weeks, DOCS will be providing you with tips on how to interact and communicate with patients who have specific disabilities. We recommend that you print each email and add this training to your regular staff meetings.&nb ...
Mental health disabilities are not as visible as many other types of disabilities. you may not know that your patient has a mental health disability unless you are informed of it. Examples of mental health disabilities include schizophrenia, ...
Today’s dental patients are much more sophisticated about how much they know about dentistry and how they make decisions about their dental health. With dental offices popping up practically on every corner, it’s not the billboards, bells and ...
~~Effective July 1, 2014, there is another new legislation that has a direct affect on dental offices. It is the Canadian Anti-Spam Legislation (CASL). The CASL creates a new set of specific rules for email communications and marketing. T ...
One of the biggest challenges that plagues most dental offices is downtime in the hygiene schedule. Even now when there is increased access to contact patients through email, text messages, holes may still remain in the hygiene schedule. ...
Total Recalls Hygiene coordinators do not have an easy job. It's tough calling people and constantly facing the apathy of patients who don't value hygiene appointments, because after all, it's just a cleaning, it can wait! If you continue doing th ...
A good manager helps people do their best. But that’s hard to achieve if employees, for whatever reason, feel anxious in the workplace--more worried about surviving than thriving. Even at the best dental offices, you can’t eliminate unc ...
Why is cash flow so important to dental offices? You need to have money in the bank to pay the bills, including payroll. Collecting the fees for the services that you have rendered must be done at the time of service. Afte ...
Is Committing Insurance Fraud Helping or Harming Your Patients Based on the calls that I receive from doctors , as well as analysis of my current and past client base, I have discovered that approximately 50% of dentists who have contacted me ...
Dental hygienists have a strong relationship with your patients and although there is an abundance of hygienists who are looking for jobs, it is important that dentists don't take for granted the value of the patient- hygienist relationship.  ...
Do you have an X-ray Safety Policy and Procedure in place? I was recently asked if it is necessary to wear x-rays dosimeters. The person who asked me the question was told that it is recommended but not mandatory to wear a dosimeter and t ...
Do you need a Joint Health and Safety Committees (JHSCs) in your dental office? The answer is that it depends on the number of employees that are in your office. If you have 4 employees or less, you do not require a Health and S ...
I am looking forward to speaking at the University of Mississippi Medical Centre. The subject is Leap Off Your Business Plateau and Soar to New Heights - A Three Step Approach to Grow Your Dental Practice in a Challenging Economy. ...
“Sandie is by far the #1 Canadian guru in dental practice management. The plethora of her knowledge in the business of dentistry is unsurpassed by any other dental consultant. What makes her unique, is her ability to identify and prioritize your needs and communicate effective strategies to implement the necessary changes to make things happen in a positive way for your team and your practice. I have known her for over 10 years and have the ability to comment that she is hard-working, creative, ethical and has the highest of integrity. I highly recommend her courses and her as a consultant for your dental practice.”
“Once again I’d like to thank you for conducting such an excellent and enlightening course. I can honestly say that I haven’t learned so much since the 4 years of dental school. Your course should be considered a prerequisite to purchasing a dental practice. I will certainly recommend it to those I know who are interested in starting their own practices.”
“This course should be offered to all dental professionals, including hygienists.”
“You are a pleasure to listen to and an absolute treasure trove of knowledge, wisdom, tact and patience (and not necessarily in that order as the needs arose). You demonstrated great flexibility as “learning opportunities” presented and I am confident that we are all the richer for them. Thank you for providing us with a great role model!”