Meet the team

Articles

Posted on July 4th, 2018

We hear a lot about bullying and harassment these days, especially when it involves cyber bullying using social media. We also know the devastating effects that may result from excessive bullying. As the victim of workplace harassment, I know first ...

Posted on July 4th, 2018

Victim #1 - The Patient - (who is victimized twice) The patient is victimized by his/her insurance benefits sometimes being maxed out. If a patient realizes that something is wrong with their insurance benefit entitlement and it is the result of w ...

Posted on July 4th, 2018

The Employment Standards Act, 2000 (ESA) is a that law establishes minimum employer obligations and employee rights with respect to rates of pay, hours of work and overtime, vacations, public holidays, leaves of absence and more. Every province has s ...

Posted on July 4th, 2018

Dental hygienists have a strong relationship with your patients and although there is an abundance of hygienists who are looking for jobs, it is important that dentists don't take for granted the value of the patient- hygienist relationship. In most ...

Posted on July 4th, 2018

Everyone can make a difference and create memories for your patients to keep them coming back. Put your personal signature on everything that you do. Today, think about something that you can do for your patients to make them feel special to keep the ...

Posted on July 4th, 2018

Do you go to your hairdresser or grocery store and leave without paying? Does any business do this? Collecting money at the time of service is mandatory to keep your business running. All of your team members needs to be on board with this concept ...

Posted on July 4th, 2018

Accounting systems and financial statements provide you with valuable information about the financial health of your practice. It is important to know what the numbers mean, how they affect your practice and what you can do to make improvements .Numb ...

Posted on July 4th, 2018

Interference Insurance companies will use many different tactics to slow the payment of the claim and to prevent the claim be paid at all. The psychology behind the predetermination process is such that if the patient has to wait for four to six w ...

Posted on July 4th, 2018

To survive and thrive in dentistry, your practice needs to be dynamic and provide consistency of service to your patients. Implementing Standard Operating Policies and Procedures (SOPS) will provide consistency and protect your office in an ever cha ...

Posted on July 4th, 2018

Have you tried being in two places at the same time? Running an efficient practice, while you are providing dental services is challenging, to say the least. It's important to have the right business systems in place that are sustainable and easy to ...

Posted on July 4th, 2018

It's that time of year to make New Year's resolutions, regardless of whether or not we intend to keep them. Why not try to make resolutions for your practice that are easy to keep. If you have difficulty making practical resolutions that result in ma ...

Posted on July 4th, 2018

The Accessibility for Ontarians with Disabilities Act ( AODA) is a law in Ontario that allows the government to develop specific standards of accessibility and to enforce them. Recognizing the history of discrimination against persons with disabiliti ...

Posted on July 4th, 2018

Employment Standards Officers travel all over the province to inspect workplaces. These inspections make sure employers are complying with their responsibilities under the Provincial Employment Standards Act. Officers focus on standards such as: ...

Posted on July 4th, 2018

Studies suggest that only 4% of patients will complain, and 96% of patients may never tell you if there is a problem.  Research suggests that unhappy patients don’t bother to complain if they are unhappy, they just don’t come back.  It takes co ...

Posted on July 4th, 2018

Why is cash flow so important to dental offices? You need to have money in the bank to pay the bills, including payroll. Collecting the fees for the services that you have rendered must be done at the time of service. After all, you have performed th ...

Posted on July 4th, 2018

Standardized daily operating policies and procedures help your dental team to align production goals with the daily activities that support the goals. They provide structure and support for the day to day activities as well as training guidelines for ...

Posted on July 4th, 2018

Protecting Workers Who Work Alone >From time to time, dental office staff may find themselves working on their own, for example a receptionist who stays late to fill the schedule or a continuing care coordinator who makes most of the calls during ...

Posted on July 4th, 2018

Dentistry is a business and in order to continue to make it sustainable long term, there are bills to be paid and livelihoods to be protected. Dentists certainly have to protect their own income, but something that isn't always discussed, is that the ...

Posted on July 4th, 2018

Do you need a Certified Health and Safety Representative or a Joint Health and Safety Committee Joint Health and Safety Committees (JHSCs) have an important role in an organization's health and safety program. The main purpose of JHSCs is to en ...

Posted on July 4th, 2018

Is Your Practice in Maximum Value Position? Your practice value is worth more than just numbers, it represents your life's work.   Your practice should always be in a maximum value position so you are prepared for planned or unexpected events tha ...

Posted on July 4th, 2018

Is Your Dental Office Ready for the Ministry of Labour Health and Safety Inspection Blitzes? (As if there isn't enough to think about!) The Ministry of Labour is conducting Health and Safety Inspection Blitzes across Ontario and targeting the h ...

Posted on July 4th, 2018

By now, most dentists and denturists have read the story that was reported on CTV news about a Burlington dental office being temporarily closed down by Public Health due to sterilization concerns.  Letters were sent to the patients encouraging them ...

Posted on July 4th, 2018

Is Committing Insurance Fraud Helping or Harming Your Patients Based on the calls that I receive from doctors , as well as analysis of my current and past client base, I have discovered that approximately 50% of dentists who have contacted me have ...

Posted on July 4th, 2018

In the Dental Office Course Outline Infection Control Personal Protection Equipment (PPE) Hand Hygiene Daily Sterilization Routine Surface Disinfectant Sharps and Biological Waste Equipment Maintenance Checklists: Reproce ...

Posted on July 3rd, 2018

By now, dental offices likely have their policy regarding workplace violence posted on the Health and Safety board, reviewing it annually. An important part of your health and safety program is performing a workplace risk assessment that identifies t ...

Posted on July 3rd, 2018

How do dentists connect with their employees?. One easy way to stay connected and keep the lines of communication open is to conduct daily starters. Hold daily morning huddles at the same time every morning to ensure team communication and active g ...

Posted on July 3rd, 2018

The passing of Bill 148, has made changes to the Employment Standards Act and increased your staff costs.  The short title of the new Act is the Fair Workplaces, Better Jobs Act, 2017.  Changes in the new act include increase of the minimum wage to ...

Posted on July 3rd, 2018

Dental employers may think that hiring independent contractors is easier than hiring an employee and less expensive. Although it may seem like a good idea, the risks are very high and you can take a big hit if you do something wrong. Independent co ...

Posted on July 3rd, 2018

It's that time of year again when patients are cancelling appointments due to illness and staff are calling in sick. When your employee comes to work sick, she can infect the rest of the team by lunch time. It is important to have a long-term plan t ...

Posted on July 3rd, 2018

Is Committing Insurance Fraud Helping or Harming Your Patients Based on the calls that I receive from doctors , as well as analysis of my current and past client base, I have discovered that approximately 50% of dentists who have contacted me have ...

Posted on July 3rd, 2018

Your office may have already received a letter from the Ministry of Labour that states it is proactively inspecting professional offices on April 1, 2015. The Ministry inspector will be looking for any contraventions of the Employment Standards Act ...

Posted on July 3rd, 2018

There are many dental employers who mistakenly believe that by providing a new Employee Handbook and a signed acknowledgement form is the same as a new employee-employer contract or agreement.  Dentists should realize that, although the employee han ...

Posted on July 3rd, 2018

Stop Recommending Treatment and Start Prescribing Dental Care When you make a recommendation it provides your patients with a choice. It may be what you recommend, but the patient doesn't have to follow through with it. If you are recommending treat ...

Posted on July 3rd, 2018

Do you need a Certified Health and Safety Representative or a Joint Health and Safety Committee Do you need a Joint Health and Safety Committees (JHSCs) in your dental office? The answer is that it depends on the number of employees that are in y ...

Posted on July 3rd, 2018

In any emergency or business interruption, the dentist has a responsibility to ensure the safety of his/her employees, patients and the public. Dental offices need to be prepared to manage emergencies and business interruptions to minimize loss and i ...

Posted on July 3rd, 2018

Do you remember fire drills in school? Compliance with the Ministry of Labour's Health and Safety Standards includes having an evacuation plan and it must be practiced. Hopefully an emergency situation won't occur in your office, but you need to be p ...

Posted on July 3rd, 2018

How do dentists connect with their employees in dental offices?. One easy way to stay connected and keep the lines of communication open is to conduct daily (starters). Hold daily morning huddles at the same time every morning to ensure team commun ...

Posted on July 3rd, 2018

Is Your Dental Office Compliant with the Canadian Anti-spam Legislation (CASL) - You have until July 1, 2017 Effective July 1, 2014, a legislation came into effect. It is the Canadian Anti-Spam Legislation (CASL). The CASL creates a set of specific ...

Posted on July 3rd, 2018

Is your Business Prepared for a Business Interruption Due to a Pandemic? Every day we are hearing more about the spread of the Ebola Virus and Enterovirus D-68. You may not think that a pandemic will affect your business, but it is better to hope fo ...

Posted on July 3rd, 2018

Accurate inventory control is essential to managing and controlling your overhead expenses. You need to have a control system that is maintained and updated at all times. The budget for clinical consumable supplies (excluding lab) should not exce ...

Posted on July 3rd, 2018

All businesses are required to be compliant with accessibility standards to accommodate your patients who have disabilities. The Accessibility of Ontarians with Disabilities Act, AODA, is a law in Ontario that allows the government to develop specifi ...

Posted on July 3rd, 2018

Is Committing Insurance Fraud Helping or Harming Your Patients Based on the calls that I receive from doctors , as well as analysis of my current and past client base, I have discovered that approximately 50% of dentists who have contacted me have e ...

Posted on July 2nd, 2018

Tell stories There’s a tendency amongst environmentalists to rely a little too much on data and science. That’s crucial, but let the evidence be the base and start with a story. People respond to stories, not data. A great example of this is ...

Posted on December 3rd, 2016

Dr. Jonathon Everett Any time you make a hiring decision, it has the potential to have a major impact on your practice as a whole. Your new hire will be seeing patients and can help you boost your income, grow your practice, or even transition ...

Posted on May 1st, 2015

During the next several weeks, DOCS will be providing you with tips on how to interact and communicate with patients who have specific disabilities.  We recommend that you print each email and add this training to your regular staff meetings.&nb ...

Posted on January 2nd, 2015

Mental health disabilities are not as visible as many other types of disabilities.  you may not know that your patient has a mental health disability unless you are informed of it.  Examples of mental health disabilities include schizophrenia, ...

Posted on September 9th, 2014

Today’s dental patients are much more sophisticated about how much they know about dentistry and how they make decisions about their dental health. With dental offices popping up practically on every corner, it’s not the billboards, bells and ...

Posted on June 29th, 2014

~~Effective July 1, 2014, there is another new legislation that has a direct affect on dental offices. It is the Canadian Anti-Spam Legislation (CASL).  The CASL creates a new set of specific rules for email communications and marketing.  T ...

Posted on April 22nd, 2014

One of the biggest challenges that plagues most dental offices is downtime in the hygiene schedule.  Even now when there is increased access to contact patients through email, text messages, holes may still remain in the hygiene schedule.  ...

Posted on September 16th, 2013

Total Recalls Hygiene coordinators do not have an easy job. It's tough calling people and constantly facing the apathy of patients who don't value hygiene appointments, because after all, it's just a cleaning, it can wait! If you continue doing th ...

Posted on September 9th, 2013

A good manager helps people do their best.  But that’s hard to achieve if employees, for whatever reason, feel anxious in the workplace--more worried about surviving than thriving. Even at the best dental offices, you can’t eliminate unc ...

Posted on August 18th, 2013

Why is cash flow so important to dental offices?  You need to have money in the bank to pay the bills, including payroll.   Collecting the fees for the services that you have rendered must be done at the time of service.  Afte ...

Posted on August 16th, 2013

Is Committing Insurance Fraud Helping or Harming Your Patients Based on the calls that I receive from doctors , as well as analysis of my current and past client base, I have discovered that approximately 50% of dentists who have contacted me ...

Posted on August 12th, 2013

Dental hygienists have a strong relationship with your patients and although there is an abundance of hygienists who are looking for jobs, it is important that dentists don't take for granted the value of the patient- hygienist relationship.  ...

Posted on August 4th, 2013

Do you have an X-ray Safety Policy and Procedure in place?  I was recently asked if it is necessary to wear x-rays dosimeters.  The person who asked me the question was told that it is recommended but not mandatory to wear a dosimeter and t ...

Posted on July 21st, 2013

Do you need a Joint Health and Safety Committees (JHSCs) in your dental office?  The answer is that it depends on the number of employees that are in your office.   If you have 4 employees or less, you do not require a Health and S ...

Posted on July 18th, 2013

I am looking forward to speaking at the University of Mississippi Medical Centre.  The subject is Leap Off Your Business Plateau and Soar to New Heights - A Three Step Approach to Grow Your Dental Practice in a Challenging Economy. Author: ...

Testimonials

“Sandie is by far the #1 Canadian guru in dental practice management. The plethora of her knowledge in the business of dentistry is unsurpassed by any other dental consultant. What makes her unique, is her ability to identify and prioritize your needs and communicate effective strategies to implement the necessary changes to make things happen in a positive way for your team and your practice. I have known her for over 10 years and have the ability to comment that she is hard-working, creative, ethical and has the highest of integrity. I highly recommend her courses and her as a consultant for your dental practice.”

Dr. James Noble, BSc, DDS, MSC, FRCD(C)

“Once again I’d like to thank you for conducting such an excellent and enlightening course. I can honestly say that I haven’t learned so much since the 4 years of dental school. Your course should be considered a prerequisite to purchasing a dental practice. I will certainly recommend it to those I know who are interested in starting their own practices.”

Dr. Dina Ghobrial,

“This course should be offered to all dental professionals, including hygienists.”

Tamara Kreivens, RDH

“You are a pleasure to listen to and an absolute treasure trove of knowledge, wisdom, tact and patience (and not necessarily in that order as the needs arose). You demonstrated great flexibility as “learning opportunities” presented and I am confident that we are all the richer for them. Thank you for providing us with a great role model!”

Dolly McIntosh, Manager

About us

Contact